General Rental Information

Important documents 

The renter and all approved drivers of tour must be in possession of a full, valid driving licence for at least one year and present it together with an identity card or passport while receiving delivery of the vehicle.

Furthermore, the following conditions apply depending on the issuing country of the driving licence.

EU Driving Licences

Valid driving licences of all EU countries are accepted

All Other Licences

Driving Licences printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving license.

For driving licenses from countries not part of the international driving license treaty, an official translation into Portuguese must be presented with the original license.

Driving licenses from non-EU countries (except Switzerland) are accepted if:

a) no visa has been entered in the passport. 

b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driving license from an EU country.

Age restrictions

Certain regulations apply related to minimum age and possession of driver’s license which can be found during the booking process depending on the booked vehicle.

Basically, the minimum age for every driver is 25 years (having held the driving license for at least 1 year). A deviation from the minimum age is possible depending on the vehicle.

Tariff Information

General

All credit cards of internationally recognised credit card companies (Visa, MasterCard, American Express, Diners Club, Discover, JCB), Airplus and Amex BTA/iBTA are accepted as payment methods, whereas any prepaid or debit cards (Visa Electron) are not accepted.

The payment method must have been issued in the name of the lessee. This must be presented at the time of vehicle pick-up and be valid at least one month at this time. The amount that will be debited includes the rental price as well as all additional extras and charges.

Please note, that payments and approvals with credit card will require a PIN of the credit card. An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is determined on collection since the amount is dependent on the vehicle.

Payment

We accept the following payment methods: Cash, Crypto, Bank Transfer (SEPA), Credit cards (excluding Visa Electron), Revolut, Wise.

€ 2000-8000 – Pledge / Liability / Franchise. Deposit will be blocked on the main driver’s credit card or by cash.

Special rental information when booking Prepaid rates

Prepaid tariff – Pay now

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental.

The driver and mode of payment shall be finalised at the time of reservation and cannot be changed.

The confirmed credit card should be valid (at least 1 month after the predicted date of the end of the rental) and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card.

A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Changing booking

A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 25,00 EUR. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible. Cancellation A booking can be cancelled before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: (insert address and email)

No-show

In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Protection conditions

All protection plans are included in every rental agreement.

Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 50 EUR Million for personal injuries and material damages.

The hirer is liable up to the maximum amount of liability for accidents caused by the hirer, damage caused by parking, theft or any damage caused by an unknown third party.

Excluded from the protection is the use of the vehicle for the transport of dangerous goods.

All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver’s license at the time of the event giving rise to claim.

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

If loss damage waiver (incl. theft protection) is accepted, the customer is only responsible for the following amounts:

include the value for each car

The tire and glass coverage provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of EUR 0.00.

Cross border rentals and territorial restrictions

Cross Border Rentals are on request only. Please contact the local rental station.

Cross Border Rentals between the mainland, the island of Madeira and Azores are not allowed.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

Extras

Accessories are bookable without obligation and subject to availability

Delivery and collection

We provide service of car delivery and collection with every rental within delivery zone.

Vehicle refueling

Every car is provided with two fueling cards. Each card corresponds to a filling network. The appropriate card is used when refueling is required. At the end of the rental you will be billed on the basis of the data from the card.

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to OFF, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

E-Toll

All our vehicles are equipped with an electronic toll device. This service allows automatic payment of all fees due for passing through any electronic toll barrier. Subscription is made at the counter at the beginning of the rental (pick up) and toll expenses will be automatically paid in your credit card without any additional cost.

Other Fees and Taxes

Fine Handling Fee

The renter is liable for payment of all traffic/parking fines occuring during the rental.

If the renter has a traffic/parking fine during the rental the renter will be charged an Administration Fee of EUR 35,00. Additionally, the renter will be contacted by the respective authority to pay the fine.

Vehicle Cleaning

In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids etc.) after returning, a cleaning charge will apply.

VAT

23% Portugal Mainland

All rates are inclusive of VAT (if VAT incurs).